A leading healthcare solutions provider engages us to help kick-start engagements with its client. These sessions titled "engagement norming" are based on the behavioural theory of functioning of teams. Teams or a group of individuals go through four stages of forming, storming, norming, and performing. ETC Partners structures engagement norming sessions so that the team leapfrogs the first two stages, completes norming, and hence moves on to the performing stage. A typical engagement norming helps participants define the success of the engagement, builds consensus on the engagement model, defines deliverables and roles of the engagement, resolves issues and treats risks faced on the engagement.